Refund Policy
Once an order is confirmed, Shree Gajanan Farms does not accept return or refund requests as a standard practice. However, we genuinely care about your experience and will always work with you to find a fair solution in the situations described below.
Damaged Product
If your order arrives damaged, please write to us at info@shreegajananfarms.com within 2 days of delivery. Your email should include:
- Your order number
- An image of the invoice
- 1 photo of the outer box
- 2 clear photos of the damaged product
- An unboxing video
In case of a multi-item order, only the affected product needs to be reported. We will arrange a replacement within 7–10 days and respond to your email within 24–48 hours.
Missing Product
Write to us at info@shreegajananfarms.com within 2 days of delivery. Please include your order number, invoice image, 1 photo of the outer box, 2 photos of the opened box, and an unboxing video showing all items received. We will promptly re-send the missing product and respond within 24–48 hours.
Spoiled Product
Write to us at info@shreegajananfarms.com within 2 days of delivery with your order number, manufacturing or packaging date, and clear photos or a video of the product.
Please note: We do not accept returns for variation in taste, texture, colour, or aroma. Our products are entirely natural and made in small batches by hand — no two batches are identical. This is not a defect; it is the nature of real, unprocessed food.
If there is a genuine quality concern, we will investigate and find a fair resolution. We respond within 24–48 hours.