Privacy Policy

At Shree Gajanan Farms, we respect your privacy and are committed to handling your personal information with care and transparency. This policy explains what information we collect, how we use it, and how we protect it.

What Information We Collect

When you place an order or create an account on our website, we may collect the following:

Your name and contact details (phone number and email address)
Delivery address and pin code
Payment information — note that we do not store card details; all payment transactions are processed securely through our payment gateway partners
Order history and preferences

If you contact us by email or through any inquiry form, we will also retain those communications to help resolve your query.

How We Use Your Information

We use your information solely for the following purposes:

To process and fulfill your orders
To send you order confirmations, shipping updates, and tracking details
To respond to queries, complaints, or feedback
To improve our products and website experience
To send occasional updates about new products or farm news — only if you have opted in to receive these

We do not sell, rent, or share your personal information with any third party for their marketing purposes.

Sharing of Information

We share your information only where necessary to deliver our service:

With our courier and logistics partners, solely to fulfill your delivery
With payment gateway providers, to process your transaction securely
With government or legal authorities, if required by law

All third-party partners we work with are required to handle your data responsibly and only for the purposes stated above.

Cookies

Our website may use cookies — small files stored on your browser — to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings at any time, though some parts of the site may not function as intended if you do.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. All sensitive data such as payment information is encrypted during transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you wish to have your data deleted, you can write to us and we will action your request promptly.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time

To exercise any of these rights, write to us at info@shreegajananfarms.com and we will respond within 7 working days.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.